FOR.C Co., Ltd. (hereinafter referred to as the ‘Company’), in operating various services including the share house brand ‘COUVERTURE’ (hereinafter referred to as the ‘Site’), recognizes the importance of protecting customers’ personal information and complies with laws, regulations, and other relevant standards concerning the protection of personal information. Furthermore, we strive to handle and protect such information appropriately based on the following policy.

1. Definition of Personal Information

In this Privacy Policy, ‘personal information’ refers to ‘personal information’ as defined in the Personal Information Protection Act, meaning information about a living individual that can identify a specific individual through names, dates of birth, addresses, telephone numbers, e-mail addresses, and other descriptions contained therein.

2. Methods of Collecting Personal Information

The Company may ask customers to provide personal information to the extent necessary when they contact us through the inquiry form on the Site, make viewing reservations (including online viewings), apply for residency, or use other various services.

3. Purpose of Use of Personal Information

The Company will appropriately handle the personal information provided within the scope of the following purposes:

• Providing information and contacting regarding vacancy information, property information, campaigns, update information, and the other related matters.
• Sending and confirming inquiry details regarding properties desired by customers or to operating business operators.
• Providing information regarding the operation and application acceptance of online viewings, on-site viewings, and various events.
• Contract procedures, tenant screening, and the provision of and communication regarding various services associated with share house operations.
• Investigating and analyzing service usage status, and improving and enhancing future services.
• Smooth support operations for customer inquiries, such as multilingual support.

4. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without obtaining the customer’s prior consent. However, except as permitted by the Personal Information Protection Act and other laws and regulations, this does not apply to the following cases:

• When based on laws and regulations.
• When necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual.
• When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual.
• When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs.
• When disclosing personal information to business contractors (property management partners, cleaning and maintenance contractors, system operation companies, etc.) who have concluded a confidentiality agreement, within the scope necessary to achieve the purpose of use.

5. Security Management of Personal Information

The Company implements appropriate security measures and exercises strict management to prevent leakage, loss, or damage of customers’ personal information. In addition, we will establish an internal system and thoroughly educate our staff.

6. Disclosure, Correction, Suspension of Use, etc. of Personal Information

If a customer requests the disclosure, correction, addition, deletion, or suspension of use (hereinafter referred to as ‘Disclosure, etc.’) of their personal information, we will promptly respond in accordance with laws and regulations after confirming the identity of the individual. Please contact us through the inquiry window below for such requests.

7.Disclaimer (External Websites)

The Company assumes no responsibility whatsoever for the privacy practices or the content of external websites linked from the Site (such as partner sites or sites operated by third parties). Please review the terms of use and privacy policies of any linked sites.

8. Revisions to the Privacy Policy

The Company may revise this Privacy Policy from time to time due to amendments to laws and regulations or changes in our business operations. The revised Privacy Policy will take effect as soon as it is posted on the Site, and we recommend checking it periodically.

9. Inquiry Desk

For inquiries regarding our Privacy Policy or requests for disclosure, etc. of personal information, please contact us below.

Business Name: FOR.C Co., Ltd.
Personal Information Management Officer: Masato Watanabe
Contact Method: Please contact us via the inquiry form on this website.